Testing your post-checkout prompts is crucial to ensure the app works as expected and provides a seamless experience for your customers. By placing a test order, you can see firsthand how the prompts appear and function, allowing you to identify and fix any issues before they affect real customers.
Test Post-Checkout Prompts
Place a Test Order: After updating the forms, place a test order on your store. Once you reach the "Thank You" page, you should see the address prompts. This step helps you verify that the prompts appear as intended and are functional. Please take a look at this Shopify article about test orders: Placing a test order.
Example of an Invalid Address
To test the effectiveness of your address prompts, you can use an invalid address. Here’s a sample address with common errors:
Invalid Address: 1650 Bay Stret, San Fransisco CA, 94122
Typo in Street Name: "Stret" instead of "Street"
Typo in City Name: "San Fransisco" instead of "San Francisco"
Invalid Zip Code: 94122 (does not match the provided city and state)
Common Mistakes and Testing Tips
Customers often make typographical errors or provide incorrect zip codes. Here are some tips to test these scenarios:
Typographical Errors: Intentionally misspell street names or cities.
Incorrect Zip Codes: Use zip codes that do not match the provided city and state.
Testing these scenarios will help you ensure that the address prompts correctly identify and flag these errors, prompting customers to provide accurate information.
Address Validation on the Order Status Page
If users close the "Thank You" page too quickly, they can still access the address prompts through the order status page. Customers can click the link from the Shopify email to access this page and update their address if necessary.
Last but not least, please make sure to customize the Update forms. These forms are where your customers go to update their address after checkout. It's crucial to customize these forms to match your store's look and feel, ensuring a consistent user experience.
If you have more questions, please feel free to reach out to us by simply opening a chat box in the bottom right corner or schedule some time with us!