All Collections
Understanding the Order History "Status"
Understanding the Order History "Status"
Osmand Cordero avatar
Written by Osmand Cordero
Updated over a week ago

When looking at a specific order on our dashboard, you can determine which action the customer took when they interacted with our prompts:

  • Confirmed: Customer confirmed original address.

  • Suggestion Used: Customer used suggested address after checkout.

  • Unverified: Address specified by customer could not be verified and customer did not input a new one.

  • Updated: Customer specified a new address after being prompted.

You can also find more information by clicking on the "More Info" button

App Dashboard > Order History > Search by Order ID > More info

Did this answer your question?