We’re excited to introduce a new feature in Address Validator that allows customers to edit their shipping address after completing checkout, even if the address has already been validated.
This gives your customers a second chance to fix mistakes and helps prevent failed deliveries, returns, and support tickets.
Important Requirement
To use this feature, you must have Post-Checkout Validation enabled.
This means:
The Address Validator app block must be added to your Thank You / Order Status page
Without this setup, customers will not be able to edit their address after checkout.
Video Guide:
Why This Feature Matters
Address issues don’t always come from invalid entries. In many cases, customers may:
Select a saved address that isn’t correct
Enter a valid address that belongs to someone else
Be sending a gift and accidentally use the wrong shipping details
Realize a mistake after completing checkout
With this feature, customers can update their address post-checkout, regardless of whether:
They passed validation during checkout, or
They were never prompted to validate their address
How It Works
Address Validator > Essential Setup > Address Prompts > Order editing on the Thank You and Order Status pages >
Once enabled, customers will see an option to edit their shipping address on the:
Thank You page
Order Status page
How to Configure the Edit Time Window
You can control how long customers have to update their address after checkout:
Steps:
Go to Address Validator
Navigate to Settings
Click General
Open Advanced Options
Adjust:
“How much time does the customer have to update the order after the checkout is complete?”
This allows you to balance flexibility for customers while keeping fulfillment timelines on track.
Optional Settings: Control What Customers Can Change
To help you avoid unexpected changes to taxes or shipping rates, we provide two optional settings:
Allow customers to change the state
Changing the state may affect taxes on the order
Tax recalculation is not automatic
Review your store tax settings if changes are made
Allow customers to change the country
Changing the country may affect:
Shipping rates
VAT
Import duties
These are not recalculated automatically
Review and adjust charges if needed
Conclusion
With Post-Checkout Address Editing, you give your customers flexibility while protecting your business from costly delivery issues.
By allowing address updates even after validation, you ensure:
Fewer failed deliveries
Better customer experience
Reduced support workload
If you have any questions, feel free to reach out to us at [email protected] or schedule some time with our team!